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If possible, I would have rated ZERO stars.
Felt like a bait and switch. I searched for a pet-friendly hotel. I selected one of a hotels the site directed me to. After booking (non-refundable) I received a confirmation from that hotel. It said no pets are allowed.
I contacted hotels.com. They provided extremely poor customer service (completely unhelpful). They took absolutely no responsibility for their site having created this issue and made no good faith effort to provide me with a refund (full or partial).
I feel this company is unethical. The way they do business and their customer service seem a bit shady. I will not use hotels.com (nor its parent company, Expedia…nor any affiliated companies) when booking future hotels or travel.
I will recommend my family and friends book through a different company.
Products used:
Hotel booking
Brought a case for my new phone on the Velvet Caviar website. Somehow, the wrong-sized case got added to my order and shipped. Velvet Caviar was completely unhelpful in resolving this issue. They told me it wasn't their problem. Issue remains unresolved. I recommend you buy from somewhere else…from a business that stands behind their product and systems and that provides satisfactory customer service.
Tip for consumers:
Buy from a business that shows they value customers.
Products used:
Clear case for iPhone 15 pro max
House was disappointing. Not really clean. My son had to clean the bathroom and kitchen floors and had to wash floor mats before letting his kids play on the floor. The master bath shower curtain was moldy/stained. Some window blinds were broken. Floor molding was coming loose. The yard was dry and dusty (probably why the place wasn't really clean). The house needs an update to support the high price I paid.
Not sure I would trust Vacasa on a future home rental.
Tip for consumers:
A more accurate description of the house would have been better. I would have been able to see upfront that the house was way overpriced for the condition.
Products used:
Vacation rental home
Horrible experience. Should be zero stars. I was originally quoted $177 for my fully functional, no scratches or cracks iPhone XR 128gb device. They sent me an email saying the phone I sent them was an iPhone 6 and offered me only $10. I rejected that offer and they sent me that wrong phone (iPhone 6) back. After complaining and providing the IMEI number, they located the phone I sent them but changed the offer to $80 (because of a Defective Digitizer / touchscreen). There was nothing wrong with the phone when I sent it in. Touchscreen worked. I rejected that offer, returned the iPhone 6 they had claimed I sent them, and am waiting for my original phone to be returned. Shady business practices. I won't be doing business with them again and recommend you think twice before sending them your device.
Tip for consumers:
Think twice before sending them your device.
Frank T.'s review of Velvet Caviar earned a Very Helpful vote
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I've used Hotel.com for over 10 years and was pretty happy with the service. But I recently...
I would prefer to give this company a half a star. It was very easy to book my room and get a...
Frank, we are sorry to have been unable to provide you with a pleasant and relaxing vacation experience. Again, we apologize if the home was not on par with our cleanliness standards and would have been happy to address any areas needing additional attention during your stay had we been notified. We strive to maintain a standard of excellence in home cleanliness and upkeep for the comfort of our guests, in addition to being readily available to assist in addressing any questions or concerns that might arise. We appreciate your patience and cooperation in providing us with your honest feedback, and we hope to impress you better in the future.