Fred E.

Purchased a bar table and 3 chairs through Amazon from Cymax. Arrived, opened and saw minor scrape about 5" across front of table face. Just before Christmas, so after Christmas, reached out to Amazon to send it back. Company wouldn't refund originally until I got Amazon involved. However, they issued a refund, had to fight to get a return label. They would not pay for it. This was a 125lb box and they requested a picture of the damage. The box was repacked and taped. They refused to issue the refund I had to pay, of $297 shipping. The stupid table was only $400. I have been fighting with them and Amazon for over 2 months and no one will do anything.

I bought a bike through walmart.com and then was told it was out of stock when I was looking at it. In order to order it again I had to cancel the order and then pay $50 more. Then when I found another bike cheaper I canceled the order but OJ commerce still shipped it and refuses to accept responsibility for not canceling the order as requested. Now I'm trying to return it and they have to investigate and will not let me ship it back.

I've ordered four parts in two different orders and neither part shipped within 4 days after it was supposed to. I had to contact customer service to find out why and no one would give good answers except for we will contact the manufacturer. If the part is not in stock and available it should be noted on their website. I've asked for money in return for the delays and I was offered only a gift card for my next order. I refuse the gift card and was advised to cancel my orders and I was told it would take 6 to 7 business days to get my money back after I was notified of the cancellation. They take your money immediately after the order is placed but try to delay getting it back and all they do is apologize and blame covid.