Fred S.

My loan had 1 partial payment and would be paid off. I called in and talked to someone, was told that "since my loan balance was low, I had to either pay by cashiers check or wire transfer". I was also told that my automatic payment would be stopped, no worries. I mailed a cashiers check in.One week later some chick was try to get in touch with me, so I called, She jumped into this spiel that I was behind blah, blah, blah. On this call, the automated info told me I owed $249.44. That was incorrect, the payoff balance was $232.? I explained that I had a payoff notice and that that had that amount plus the $225 for county recording fees. I asked where was my "cashiers check" payment I mailed a week earlier? No clue. I had to call back again, but this time, I had a credit balance of $14,30 minutes later. Anyway, had to talk to a supervisor, this chick was beyond useless! I then found out they in fact did take the automatic payment even though they said they wouldn't. I went to my bank and stopped the auto payments and disputed the payment that was not supposed to be taken and was the wrong amount. Today, I got a notice from them telling me me they are charging me a fee for a "Authorization Revoked by Consumer". No amount and the letter was dated Sept 1 and told me I would be assessed to my account, but no amount, on the next billing cycle, my next billing date of Aug 30. WTF? The loan is paid off, the automatic payments were stopped because it paid off. Again, the loan is PAID OFF! Still trying to squeeze a few bucks out of me! I called the following week and was told my loan was paid off!