Recently, I sent in my Nokia device in an excellent "just out of the box" condition. All accessories were included. The eCycleBest website quoted me $303, but after they had my phone in their custody, they only provided $47. They are still quoting $303 for a trade value for this device. They didn't respond to any of my questions once I finally got hold of someone after 45 minutes waiting period. Never again will I deal with them!