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Gabby B.

Contributor Level

Total Points
80

1 Review by Gabby

  • TTDeye

12/27/23

I have been ordering contacts for years from them. Normally the shippings like two weeks. This time it's been a month. You can't call the contact number to get a live person. Instead they send you back a generic response via email to wait patiently. I even asked for a refund and was told to wait another week it will be there. Mind you the contacts have been in the US for two weeks and havnt arrived at my house yet and I'm told you wait another week. The last year or so I have noticed the contacts have been expired when delivered. They don't truly check eye scripts like here in the US when buying from contact companies. The customer service isn't helpful with no one to talk to too get help. I won't keep buying from them. I don't get why they let people pick shipping times from 7-10 days and 10-20 days but don't include it could take longer than that. When you buy stuff you don't want to be waiting so long for an item especially if you need them to see!

Products used:
Contact lenses

Service
Value
Shipping
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Quality

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