Galen R.

I first went to this site to purchase one of their Dock Extenders, which is actually a very useful product. That first order supposedly had a delivery error, and they "re-shipped" it to me without an issue. It was only about a week later than I expected, so no big deal.

The company offered me a 30% discount for my next order as an apology, and I used it to order a Sony BDP S360 Blu-Ray player. One full MONTH later, I still haven't received the item nor had any response from the company when I used their site's messaging system, which appeared at the time to be the only way to communicate with the company. It was only after I filed a claim through Paypal that I saw any action, and boy did they act!

The status of the order was changed to "Shipped", they printed a label for the order and sent that tracking info to Paypal, and responded in their message center seven times - SEVEN TIMES. The messages are written in such a way as to appear like legitimate notifications: one states the item was shipped via UPS only a few days after I placed the order; another says that an attempt was made; another says that attempt #2 was made; then attempt #3; and finally that I should call them to resolve the issue.

A few problems with those claims, though:
1) All the messages were generated within 5 minutes of each other, starting only a couple hours after I sent the claim to Paypal. Clearly these messages have been falsified.
2) The tracking information they provided shows that the UPS label was printed today, but that UPS does not yet have the package in their possession.
3) I work from home. I'm here every day during the times UPS would have rang my doorbell. If one delivery attempt was made, much less three, I would have known about it.

Do yourself a favor, and avoid this site like a plague. No matter how this case turns out, I'm either getting my item or getting my money back, and I am never buying from them again.