Gary B.

Toilet and cistern delivered smashed into multiple pieces. Paid £224.79 for it (including a pan connector) Contacted customer services and asked for a refund as I couldn't wait another couple of weeks for a replacement. After 5 days I was told via email that my refund would be £143.97. Asked why it wasn't the full amount multiple times but not had any response. Also asked when the pallet of broken pieces would be collected but again no reply. I am over £80 out of pocket and stuck with a pallet of crap that I will have to dispose of. There is no phone number on the website or on any emails or documents. Terrible customer service. Avoid at all costs