I had recently purchased and installed S&L wallpaper in my bathroom only to make a mistake with the final panel. When I went looking for a replacement to finish the job, the style was sold out. I looked everywhere, online, stores outside my area, but could not find it anywhere! I called and spoke with an associate in the Westport, CT store that said she would try to help, and a few days later I got a phone call saying they located some extra material with my same style in a sample section of a store 5 states away and that they were overnighting it to me free of charge! Now my bathroom looks wonderful! Great customer service and follow up! Thank you!