The whole service comprises of automated computer messages. They then proceed to take sums of money from your account or card making it virtually impossible to cancel it. I have been communicating my email with them for two weeks and they just threaten me with debt collectors continually and have not even told me after three requests how much they think I owe them, they just want bank card details. I pointed out that they must have known I had cancelled as I had no communication from them in the last 6 months and wished to be removed from they're records immediately, so they have now recommenced the rubbish emails. Please warn people of your experiences with this company - I dont understand why they have not been shut down.
I have reported this online to police fraud service http://www.actionfraud.police.uk/report_fraud. I have a crime number reference NFRC*******836. Perhaps if everyone else also does this they will take some notice and do something about it. GM