Gio F.

After a disappointing experience with a purchase, I feel compelled to share my story to caution potential customers. I bought a damaged leather good and immediately reached out to the company for a resolution. Despite providing clear evidence of the defect, including photos and the fact that the item had never been worn (evidenced by the attached tags), my efforts to rectify the situation turned into an ordeal.

Over the course of several months, I wrote to customer service more than ten times, each time hoping for a resolution that never came. The communication from their side was painfully slow and, ultimately, unhelpful. The final blow came when they declared they would not refund or exchange the item, effectively leaving me with a defective product and out of pocket.

This experience has not only resulted in financial loss but has also significantly diminished my trust in the company. Their failure to provide basic customer service and stand behind their products is alarming and should serve as a warning to others.

To those considering a purchase from this company, I urge you to think twice. The lack of accountability and customer support I experienced suggests that your money might be better spent elsewhere, where customer satisfaction and service quality are actually prioritized.