Ruth R.

Purchased sandals; seemed to fit when received; when I went to wear a month later the lining completely separated from the shoe.
Couldn't return through app due to time after purchase so emailed.
No reply.
Emailed again; no reply.
Calle dthem and they said they had emailed me return (they did not - it was never received).
One full day later I received a return authorisation.
I sent with DHL - they received (according to tracking) but status on account remained unchanged and said pending receipt of return.
5 days later I message customer service - they tell me they cannot find the order number for my email.
I resend the same detail and they find it.
I was advised to have 'patience' and that it takes 10 days from receipt of goods to issue refund (website says 3).
They tell me ti be assured they will contact me when a refund is issued (obviously not feeling 'assured').
Was told they needed ti check if the goods were faulty when I received them (they have no marks/ never worn)….bla bla bla - nothing
I still wait.
They CS is rude; communication is non existent- vastly different business to 12 months or so ago.
I will now avoid (and pray for refund of my money)
What happens to them? They used to be so reliable.