Glenn E.

First the good news then the horrible news. Purchased a KRFF507HPS Refrigerator in December of 2021. Very nice design and seemingly good construction. In 2023 (approx. 50 days after the warranty expiration) the ice maker died. Called the local authorized Kitchenaid repair company and they ordered the part for the repair

45 days later still no part. Called Kitchenaid to find out when I might expect the part. The part is "back ordered". When might I expect it? We have no idea.

So, Kitchenaid is selling new Refrigerators with this exact ice maker every day. Apparently management has prioritized selling new units over servicing existing customers.

I have no confidence that any new failures will be repaired in a reasonable amount of time.

I will find it difficult to purchase any new Whirlpool/Kitchenaid product going forward OR recommending their products to friends.