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Graham M.

Contributor Level

Total Points
163

2 Reviews by Graham

  • IVECloud

7/1/22

Didnt bother to response to emails, my service was turned offline, wouldn't assist with resolution. Really, there are plenty of hosts, flabbergasted you get this kind of service in such a competitive market.

Tip for consumers:
find another host

Products used:
vps

Service
Value
Shipping
Returns
Quality
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Donovan V. – IVECloud Rep

Graham M.

Thank you for your review!

We are sorry that you feel our support was not cooperative, stating that we "wouldn't assist with resolution" is completely unfair and here is why:

It's important to note that your server was not offlined for no reason, your server was suspended for violating our Acceptable Use Policy where a complaint was lodged via our abuse center pending your response. Upon replying to the complaint, you failed to remain patient in awaiting a response from our staff to resolve the matter.

Your ticket was automatically closed after you submitted a cancellation for the suspended server.

We always try our utmost best to maintain exceptional after-sales customer service, thus we implore you to initiate a chat with any of our 24/7 Live Chat agents in the future for immediate assistance.

OVH
  • OVH

11/20/21

Stay away from these people, their support sucks, its slow, the phones are useless and automated only. They billed me for services i cant even see anymore on my account, a year later after they were cancelled, refuses to do refunds. Theyre scammers. 6 years client, good bye! Money is more important than the customers.

Graham Has Earned 3 Votes

Graham M.'s review of OVH earned 3 Very Helpful votes

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