Gregory E.

It has been a week since I ordered a hoverboard for my grandson from Spadger.US and I have gotten nothing from them but a confirmation that I paid for it. Since then I have tried more than once a day to reach them via email and their web site but nothing they have seems to work. If I use my apple computer their web design does not display data using Safari which you need to send a message to them. When I use my Windows computer I get all the "prove your not a robot" questions and at the end it says your not a robot but when you hit send it says "the page your are trying to access is not available" want to keep shopping... Yesterday out of total frustration I signed up for Facebook just so I could try sending them a post on Facebook and I was able to get that to work and I posted 2 messages. Of course Facebook isn't their web site which is why it works. I have gotten nothing back other than this survey on Customer Satisfaction which I rate as a 1 star event based on the extremely poor customer service I have experienced on this transaction. Their web site limited me on what color I could order when I put in the order originally, because they only had 2 of the 4 colors left in stock. After that limitation, the order shows "paid for " on the order query screen but also shows "not fulfilled" which is puzzling and needs an answer as to why. They proudly say we ship in 24 hours and most arrive within 2 to 4 days. To which I say "NOT!"... I am ready to cancel because if trying to buy something from these guys is this difficult, I can't imagine trying to get warrantee service in the future would be like. Their web site is pretty but either it or they sure don't do much on their end to keep a customer happy. If I don't hear from them today I will cancel my order and move to another supplier. Horrible customer service. They need to post a phone number and have a real person answering questions to pull themselves out of their miserable Technology blunder they call a Web Site...