Guled D.

I have purchased a ticket from fanpass Chelsea vs Tottenham 23/01/22, i selected a specific section which is ELS4 in the middle. When I received my ticket I found out that the ticket was in a section called ELS1 which was next to the away end right im the corner at Stamford bridge. I made a complaint to Fanpass but they didn't want to resolve the issue, what they try say is that section ELS4 counts for the whole east stand lower sections! This was not the case when I purchased my ticket because you could choose any section on east stand lower at the time! My ticket stated that it was ELS4 Row: best! I was expecting to be sitting in the middle for the price I paid but I sat in the corner of the stadium and felt soo disappointed and robbed. Fanpass still keep ignoring me and I wanted to know if anyone knew how i could take this matter further! I'm sick and tired of them ignoring every message I send! I have proof of the section i purchased and the ticket I was given. The funny thing out of all this is the fact they try to tell me ELS4 now counts for the whole east stand lower section after I complained about my ticket! Just for them to cover themselves!