Guy D.

I've rented from Enterprise for years but I closed my account today. Why? Because a car I rented was wet when I rented and a scratch in the roof was not visible. I returned the car to an underground car park that was not manned on Sundays and inspected/photographed every body panel - no sign of any damage. Days later, I get a bill for 700 euros. There's nothing I can do, they rejected my complaint and they don't answer phone calls or emails. They just don't care. So, for the 700 euros they've taken from me they've lost a frequent customer. I have searched online and found other customers similarly treated by Enterprise - the 'we're closed on Sunday' branches have a habit of charging customers for damage they never saw when dropping the car off. So, lesson learned. Avoid.

I rented a car from enterprise, I picked it up at Bordeaux Airport very early on a Saturday morning and had it all weekend. The vehicle was wet with dew when I picked it up and it was not possible to see the condition of the wind screens or the bonnet or the roof. I returned the vehicle to Geneva airport, the French side, the next day. Unfortunately French car rental stations like this one are closed for returns on Sundays. All I could do was take photos of the bodywork to show that there was no damage. Unfortunately I did not take one of the roof, but as I had been with the vehicle all weekend it never occurred to me to look there because there was no possibility of the car having been scratched in the middle of the roof when I had it. Several days later I received a note saying that there was a scratch somewhere on the roof and they were charging me €750 for a repair. I responded immediately to remind them that the vehicle's roof had been wet when I collected it, and therefore could not have seen any damage at the time. The manager said she would follow this up with the car rental manager at Bordeaux airport, but she never replied and subsequent emails to her went unanswered. What is one supposed to do? I see other comments about enterprise in France on this website, and it is clear that there is a pattern of underhand behavior here. So, be very careful if you rent cars from this company. Be prepared for unwarranted charges like this one. Or go with another company. I know I will next time.

An automated site that seemed just to feature jobs I had already seen elsewhere (for free). I uploaded a profile, no one visited it! I found absolutely no benefit in my premium membership.