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Ben W.

Contributor Level

Total Points
82

1 Review by Ben

  • LiveAquaria

2/5/20

I do not recommend Liveaquaria to anyone. I ordered 2 cichlids last Thursday. Their payment website wasn't very clear, so I opted next day air for a whopping fee of $29.99. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday.
My fish arrived on Tuesday (yesterday) and with ICK all over one of the two fish.
1. the customer service representative was not helpful about the next day delivery. Whatever she said was going to stand.
2. I got a lame email back from customer service when I advised them that the fish arrived with ick.
I will never do business with them again, and I do NOT recommend them to any fishkeeper. You may as well throw away your money if you order from them, because they sell sick fish and charge an enormous amount for shipping.
By the way... this is very recent. I received the sick fish YESTERDAY!

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