I was shipped a supposedly "Grade A" clearance wig. They claim to "inspect them by hand". The wig was a frizzy mess and smelled terrible. I received an email telling me that, in fact, they do NOT take them out of the box for inspection. I then got a new email from a different person claiming the first person was incorrect. It's a mess and I doubt I'll receive any money back. Just wanted to protect anyone else from going through the same experience. There are plenty of other reputable wig companies to order from.