Gwen R.

I received the concealer that I ordered based on the questionnaire I completed. It turns out the concealer was too light. CS reached out to me to ask if I was satisfied with the product and I told them the problem. They are sending me a different colour n/c that should match my skin tone better. Thank you Il Makiage for the great customer service!

I received my beautiful preloved item from LUXEDUJOUR last week. It was shipped promptly and my experience with customer service was excellent. The item was in pristine condition and matched the description and photos. The item exceeded my expectations and I would highly recommend this site.

I have purchased several times with LXRandCo with no issue. This latest time we had a huge problem. The shipment was lost by UPS and although customer service was prompt in their reply, they gave no customer satisfaction. They told me that I had to wait until UPS finishes with their investigation (which could take up to 14 days) before they could even begin to process a refund. I told them that LXRandCO should wait for UPS's investigation and they should refund my money immediately. Sometimes doing the right thing with a loyal client is more important than following procedure. I would not recommend LXRandCo any longer as they stand by their procedures before customer satisfaction. Very disappointed with LXRandCo!

I purchased the Louis Vuitton Siena PM bag online and delivery to Canada was prompt and efficient. I was very satisfied with the condition of the bag and there was no concern about it being authentic. The problem was that it was not the PM, it turned out to be the much larger MM size. Customer service was quick to address my concerns and the communication was good. They said that there would need to be authorization if I wanted to return the bag. In the end, I decided to keep it, however I asked them for some sort of compensation for the fact that it was not actually the size that I ordered. They said that it was not possible because the item was on sale when I purchased it. I do have a problem with that, in that as a goodwill gesture they should have tried to do something to make their customer happy, hence the 3 star review.