Hamed R.

Wasn't aware that I would have to go thru so much hassle for something I was paying to be covered at all times without any hassle! Claim was tossed around here and there from reps to supervisors to god knows who. Even though everything was provided in timely manner and kept checking if I needed to provide anything else and still kept having hard time. And of course when I get the device it was unlocked where as my original device was unlocked! Upon asking they simply said I am not eligible until a year to have it unlocked! What kind of stupidly and trash service is this!

I can't stand the company, looks like they are t on the same page! I lost my phone and submitted a claim with them, after submitting all the details and the required documents and was approved and my device was shipped. Upon tracking my delivery it showed SENDER HAS REQUESTED THE PACKAGE BACK! I called and inquired they told me sorry there was a technical difficulty and had to cancel my claim without giving me any notice! They asked me to start a new claim which I did and repeated the same process and again the device was shipped and AGAIN it showed sender has requested it back! I do not understand what's going on and who is doin what and what technical difficulties are happening. I've been without a phone and my work depends on my phone! My request is if this message is seen by someone who has the authority to take action and resolve this issue please do and resolve it for me because looks like I am talking to robots without any extra knowledge.