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hamza a.

Contributor Level

Total Points
80

1 Review by hamza

  • Cigar Smokes

9/6/20

I orderes 300 dollar worth cigars from cigarsmokes. They clearly mentioned they will delivered to UK. They send me cuban cigars dry and damaged. They all were cracked, the box were dusty. Cigars are meant to be kept in humid conditions and they were bone dry. These cigars are useless and can not be restored.
They promised me compensation a month but even failed to do deliver that.
They sometimes use tactics telling you they added points to your account. Stay away from it. This is a trap for you to spend money to buy MORE DAMAGED GOODS. In top of that my cigar box seals were broken
1) broken seal on box
2) dry damaged cigars. There was dust in the box
3) fake compensation.

Tip for consumers:
just avoid this.
You will be wasting hundreds of dollar/ pounds/ euro on the following
1) broken seal on box
2) dry damaged cigars. There was dust in the box
3) fake compensation.

Products used:
1 box of montecristo no.2
1 box of partagas D series

Service
Value
Shipping
Returns
Quality
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Customer Service H. – Cigar Smokes Rep

Thanks for your feedback. We will send you a private message addressing your concern.

Isnela Solis.

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