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I took passport photos for all my three children, they photoshopped the images made my children look like cartoons and are refusing to refund my money. The passport office guidelines clearly state that you cannot alter the images and have to be true identity. This company have changed my childrens identity in the images, the images look like complete different people and they are assuring me that the passport office will approve this. I cannot possibly use the pictures they have sent me for passport images as they are no doubt to be rejected since they are cartoon images. I have explained to the company that I cannot risk my images being rejected as this would result in me losing out on my holiday, as I have enough time to get my passports (current uk passports taking 10weeks) but they keep telling me the cartoon images will be accepted and refusing to refund my money. Cleary not what I paid for. DO NOT USE THIS COMPANY. I WILL NOW HAVE TO TAKE THIS FURTHER
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On their site it says that photos will be delivered in 2-3 days and in my case it took 3 weeks....
Photos don't meet the basic requirements outlined by Australian passport office, as they are: -...
Dear Customer,
Thank you very much for your feedback - it is very important to us!
We are sorry that you are not satisfied with our services, but I would like to point out that when it comes to biometric passport photos you can really trust us - we have over 10 years of experience in this field:)
We modify the photos if necessary but not in such a way as to change any biometric features - it is not allowed to modify the photos in such a way as to change these features.
However, if you have any problem with this, there is no problem at all - we will refund all the money you spent, despite the time and work we put into preparing the photos for you.
Write to us at tom@photoaid.com and we will meet your expectations so that you are satisfied.
Best regards