Harry S.

So I ordered shirts and inadvertently did not order the correct size. Their site has NO phone number for customer service which of course tells you to email and since they truly value your business, they will reply quickly. So I emailed asking for the size change. Then I received an auto reply saying it always takes between 1 and 2 days to reply. Again, they said they "valued my business". Well two days later they finally replied and said they cannot change the size. The order would have to be cancelled and then I would have to reorder. By the way, this also meant the discount code I used would no longer be valid". They said as a courtesy they would cancel my order and I should return to the site to order again. Of course it took two days to reply and the order with the wrong sizes had already been shipped. Hence, my ranking of 1.