I ordered a bobblehead, paid extra $ for "expedited sculpting" (2 days) and express shipping (3 days). When the item hadn't arrived after almost 2 weeks, I contacted the company and was informed that "this is our busiest time of year." If that's the case, then don't charge me for expedited sculpting and express shipping when you can't deliver either. I have filed a Claim with PayPal, but still haven't received the item or an estimated shipping/delivery date. Everything about this company and its website is a LIE. Find another company that does the same thing; it can't be any worse than this one.