Harvy B.

Very disappointed with the quality of support and customer care. I had purchased the android FRP remover tool in haste to use on a tablet which was being repurposed for my company's use. When prompted to open diagnostics using the "emergency call" option, I was unable to as the device was wifi only, and had no calling capability. I did some brief research to try and figure out how to, but could not find documentation anywhere. I ended up resolving the issue with Samsung and reached out to Ultfone support in an attempt to get a refund on the FRP remover software as I had purchased the software only a couple of hours ago, had not used it once and had no intention of using it further. I've been working in IT for over 2 years I've had much better experiences with refunds from other software companies. In fact I've had much better and simpler experiences with returning items & getting refunds at retailers such as Target. I was told by support that "Our refund principle is to refund product quality problems that have no solution" and that I did not warrant a refund because there was nothing wrong with my product. Although the reason I was not able to use UltFones software was due to the lack of clarity regarding using the software on a tablet.
When I reached out via email, UltFones support was extremely blunt and ultimately unhelpful, it genuinely felt like I was talking to an AI, with the support rep completly ignoring my initial requests and requiring multiple communications. I was impressed with the supposed quality of the product itself (despite never getting past the first step) but the lack of documentation and the level of support given were extremely disappointing. I've had a very bad experience with this company from the lack of clear instructions and clear documentation to the lacklustre support. I would strongly discourage buying anything at all.