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I bought a shampoo and conditioner. When I used it my hair matted up for some reason. Just horrible for my hair. So i reached out for an exchange. They do not accept exchanges. How are you going to sell $50 shampoo and offer such horrible service?
Tip for consumers:
Don’t buy their products unless you are 100% sure you like it
Products used:
Shampoo and conditioner
I did the free trial like everyone else. You do need to sign up for automatic delivery. It clearly states that when you purchase it. I loved all my products and have bought again. They have even sent me free mascara and I loved it. There was 1 product that I didn't like and they refunded me no problem. I'm not sure why such a bad rating.
Products used:
Concealer, mascara, eyeliner
Hayley F.'s review of Il Makiage earned 3 Very Helpful votes
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They do not accept returns if the items are opened. Pretty unfair considering other high end...
