Harvey G.

I was a happy customer for over 15 years, spending thousands of dollars building my Transformers MasterPiece collection from MP-01 to MP-54 with these guys. Over that time only one item came damaged and they quickly replaced it without charge. I thought great, if I ever need them they will be there... Then I ordered an item on 24Dec2022, within minutes I say their "special price" was not so great as it was $30 lower at BBTS, so I tried to cancel, unfortunately their shopping system doesn't have that, so I sent a message through their support portal. I received confirmation it was received and I'd get a reply within a day (standard automated reply). Sunday 25Dec passed, then Monday 26Dec2022 (observed holiday), these are all non-shipping days. They then shipped the item on Tuesday 27Dec2022, meaning they never bothered to read the message and then claimed it was my fault. I told them it's ok, just give me the $30 credit and they refused. So sad to see this many years of loyalty flushed down the toilet. I lost my shipping and paid for the return shipping over $30 different, even if it were $1, it is the principle. This experience should be very telling, don't support this company, there are far better sites like Bigbadtoystore.com with better selection, better shopping tools, better prices and most importantly better service.