Thumbnail of user he27

H E.

2
Level 2 Contributor
Palm Desert, CA

Contributor Level

Total Points
405

5 Reviews by H

  • Angi (formerly Angie's List)

3/30/23

Home Advisor/Angi Advisor/Angis list is A SCAM. I went on the website which decievingly makes it look simple and welcoming. I was looking for someone to dump my sewage tank and expecting a list of contractors/businesses to come up after not finding much on Google search.
After answering a few simple questions it became more invasive. I had to put my EXACT street address versus just a zip code. At the end it asked for my name, phone number, and email. I figured the finish would consist of someone calling me or emailing me a list of results and quotes.
Instead what I got was an error message saying to call a number to verify my identity?
I call the number with the intention of breezing through this and getting the results I wanted and instead get some weird people in a calling center. (I hung up the first time because it sounded weird, then called a second time after the website still didn't give results.)
A man with a weird voice answered in a busy noisy call center and kept asking prying questions even though he had the information right in front of him. Asking for my address, services I was looking for, making me repeat everything. He said it needed to verify my identity because I didn't type my full last name on the website. When I entered my full name in the website it still didn't work, therefore he was lying. It most likely urges everyone to go out of their way to call this scam call center after spending a lot of time and energy filling out these questions online just to get the wrap around again.
I told him I was "looking for" exactly what I input into the website and as he read it back to me I was frustrated. I told him my baby was sleeping and to please just email me the results. Instead he continued to ask details about my home 3+ times choosing to ignore the fact I said my son was sleeping, I can't talk anymore, send me the results. I hung up.
Then I get spam emails and today a missed phone call from "Angi Advisor."
I'm irritated and this is clearly a scam/beat around the bush to collect data/steal people's money/bait and switch type tactic etc.
Avoid.
PS this is illegal.

Service
Value
Quality
  • HomeAdvisor (Powered by Angi)

3/30/23

Home Advisor/Angie Advisor is A SCAM. I went on the website which decievingly makes it look simple and welcoming. I was looking for someone to dump my sewage tank and expecting a list of contractors/businesses to come up after not finding much on Google search.
After answering a few simple questions it became more invasive. I had to put my EXACT street address versus just a zip code. At the end it asked for my name, phone number, and email. I figured the finish would consist of someone calling me or emailing me a list of results and quotes.
Instead what I got was an error message saying to call a number to verify my identity?
I call the number with the intention of breezing through this and getting the results I wanted and instead get some weird people in a calling center. (I hung up the first time because it sounded weird, then called a second time after the website still didn't give results.)
A man with a weird voice answered in a busy noisy call center and kept asking prying questions even though he had the information right in front of him. Asking for my address, services I was looking for, making me repeat everything. He said it needed to verify my identity because I didn't type my full last name on the website. When I entered my full name in the website it still didn't work, therefore he was lying. It most likely urges everyone to go out of their way to call this scam call center after spending a lot of time and energy filling out these questions online just to get the wrap around again.
I told him I was "looking for" exactly what I input into the website and as he read it back to me I was frustrated. I told him my baby was sleeping and to please just email me the results. Instead he continued to ask details about my home 3+ times choosing to ignore the fact I said my son was sleeping, I can't talk anymore, send me the results. I hung up.
Then I get spam emails and today a missed phone call from "Angi Advisor."
I'm irritated and this is clearly a scam/beat around the bush to collect data/steal people's money/bait and switch type tactic etc.
Avoid.
PS this is illegal.

Tip for consumers:
Just avoid and why are businesses like this operating....

Products used:
None, just the website and a phone call

Service
Value
Quality
  • IKEA

5/30/22

I ordered a high chair a few days ago. It was better pricing than Amazon, or so I thought. $25 plus shipping and tax came out to about $32. The estimated delivery date was today, may 30, Monday. I got an email saying it will be here today by 5pm, and then a text saying it would be here today by 9pm. (?) When I checked the tracking from my original email thanking me for my purchase, it said it won't be here for another 2 days! I called the customer service line and the first lady was apologetic, saying it was coming from FedEx, and she's not sure why, but the order was only just completed today. I asked her the reason and she didn't know. I asked her if I can get a discount for the wait and inconvenience and she transferred me to someone else, saying it was possible to get a discount. The second lady I spoke to was unapologetic and condescending, saying they don't offer discounts for delivery issues, even though it's their fault that the order was only just completed today, on the estimated delivery date. They took no accountability and I am still waiting for my highchair. Amazon would have refunded me my order right now even if I still got the highchair because it is past the expected delivery date. Ikea needs to take accountability.

Tip for consumers:
Don't use, bad customer service, late delivery, don't take accountability

Products used:
High chair

Service
Value
Shipping
Quality
  • Dolls Kill

4/2/22

Okay so I spent easily over $400 within the last month as a first time customer of Dolls Kill. I will include as many of my photos as I can. I ordered $100+ Demonia boots that arrived to me scuffed up, with black scuff marks everywhere, damage, and pieces missing from the soles of the shoes. I emailed them asking for a discount because I did not want to mess with the return policy or that whole experience of shipping, etc. I figured I could work with them. They did not refund my card or discount my purchase but instead issued a 30 percent store credit. (Not what I asked, but okay, I'll work with it [again.] Next, I got a mirror that I arrived to me broken, extremely broken. I asked them to send a replacement. They did not, but said they would issue store credit. I never got this store credit. On top of that, there was a nasty confusing email chain of over 20 emails back and forth because the representative was lying to me, saying she issued a $12.93 store credit to my dolls kill account for the mirror AS WELL AS she issued the full amount back to my card (which was also confusing, her saying she issued two full amounts separate places, but this is what she insisted AT FIRST.) Again, I never got this store credit. I then bought a new pair of boots from them (Flyh fleet sneakers,) applying my 30% store credit of the initial pair of jacked up scuffed demonia boots to this purchase, and again, there was no $12.93 credit at this time (from the broken mirror.) So I bought these boots and in this initial chain of emails I kept asking about the $12.93 store credit, which Angel from Dolls Kill fought with me insisting I USED this credit on the 2nd pair of boots. I did not, I sent explicit screen shots and EXPLICIT math equations to show her or him honestly and clearly that I never recieved this $12.93 credit, and yet Angel kept saying this credit was applied to my purchase of the 2nd pair of boots. Gaslighting at its finest. There was literally no $12.93 credit shown on the purchase and the math added up exactly to the T WITHOUT that credit, so this person was straight up lying, even with all the evidence I sent over. Like, "pulling teeth ripping my hair out" but trying not to get infuriated. So as mentioned this 2nd pair of boots I just recieved today, they look used or something because there's spots on them that appear to be from liquid, and they straight up don't fit. Like I don't know how a human can wear these; they are size 7 which technically fit the bottom of my foot but to squeeze in the main part of the boot where the "neck" is is ridiculous, the heel is hard and stubborn and it DOES NOT ZIP ALL THE WAY! Like, really?! I'm mind blown. I don't have big size legs or calves. The standard is, boots zip up that are supposed to zip, but they are extremely tight to the point I took off my socks and pants just to zip them up and I was lucky to get them three quarters of the way up. I just don't get it. I hope they stretch out or start to form fit or something because I'm just done with Dolls kill. In that initial email chain I asked for a supervisor to call me and their phone lines were conveniently not working, supposedly. The supervisor emailed me the next day with some more nonsense that made no sense and no solution. So that's 2 pairs of expensive(!) shoes plus the mirror that came defective with only a very minimal "discount" just to buy more products from them. I never got what I asked for this whole experience of Dolls kill, which feels very unwholesome for spending so much money and energy! In between this experience I got a $30 outdoor picnic chair which had a "cup holder" so cheaply made, the netting was stuck together and sewn so weird I'm not even sure it serves a purpose. They're kind of sneaky about their marketing; I got a candle that looks significantly bigger in the photos (it did not mention measurements) and was way small when I received it. The boots I got secondly I also asked pre-purchase if they were green or black because the pictures showed green but the description said black. So I emailed them and the rep said they are green but they change color in uv light. They are actually black and turn green in uv light. I spent over $60 + overnight shipping expecting green shoes (except in uv light) and instead got black shoes that turn kind of green depending on how long you're in the right lighting. That sucks a lot too. I think I got 2 products from the many MANY that I ordered that were actually okay, with no defects and seemed to be quality. So overall very frustrating experience, unethical on their part and kind of one of those faceless companies that just aren't gunna treat you right no matter how much money you spend (cuz they're always gunna make more money from some other poor sucker.) You may have a better experience, but these are pretty poor odds! I think there's definitely a motive for them not having a way to review individual products on their site or leave reviews there at all..

Tip for consumers:
Be very careful because you can spend hundreds of dollars with this company and end up stuck with defective stuff and no sort of refunds or solutions

Products used:
Boots, picnic blanket, picnic chair, stuffed plushie alien, weekender bag, candle, mirror...

  • Keen.com

9/2/21

This rating is for the website and service, not for the advisor. Earth oracle angel I would give 3-4 stars. The website itself sucks. It took forever to finally get connected with an advisor. It started around 11pm last night I connected with Officially and wanted to get a reading from her. I was quoted approximately 8 minutes before she would call. I waited around but never get a call. Then around 6:45 am I had 3 missed calls from the site. I had already paid the 5 dollars so I just wanted a reading at that point. I called customer service to see what my options were. The lady somehow disconnected the call. So I found another advisor and the same thing happened. It said she was available and approx 8 minutes I'd get a reading. We never connected. Finally I found earth angel oracle and was able to connect right away. She was polite and on point. What she said I already knew. I'm a reiki master teacher myself so I'm very psychic although sometimes it's nice to feel validated by hearing someone say what you already know. Her service was great although I could not rate her. The site itself is super glitchy, I could not give feedback, hard to connect to an advisor you want, etc. Customer service didn't help. The quoted times are BS, I'd rather just tune in to my own knowing but it was good to have that experience so now I know what to watch out for. The good advisors deserve better, somehow. I've read Keen takes pretty big cuts from their money, too. Not fair for such an unethical site and the way its run plus the bad platform.

Tip for consumers:
Be careful who you choose. Some advisors are flaky and the site sucks overall. I'd spend the minimum amount of money to try it out if at all. If you need someone to talk to quickly, it might not happen even though they advertise "available 24/7."

Products used:
Psychic advisor
Don't offer refunds, only site credit

Service
Value
Returns
Quality
Thumbnail of user niloufara
Keen P. – Keen.com Rep

Hi H E., we're so sorry to hear that you didn't have a good experience back in September. We definitely agree that your experience on Keen was not ideal. We're glad that you at least enjoyed speaking to the advisor you eventually connected with. It should be noted that wait times for scheduled conversations are generally an estimate. Advisors are running their own businesses and therefore might choose to sign out when there is someone in their queue, or a conversation with a different client might go for longer than expected. We definitely don't want you to wait for that long, so what we'd suggest is sending the advisor a message and asking when a good time to connect might be if you no longer wish to wait. You can also remove yourself from their queue so that you do not receive a phone call at an unwanted time. Please also keep in mind that conversations must last for at least 4 billable minutes before they become eligible for feedback; conversations that are shorter or that only used promotional minutes will not count. We think one of these reasons is likely why you were unable to leave feedback for the conversation you had, but generally speaking we highly encourage users such as yourself to leave honest reviews. Keen is a platform that allows users to buy and sell advice from each other, which makes honest feedback an essential part of our business. We hope you'll try Keen again sometime, there are actually many amazing advisors who have chosen Keen as the place to run their businesses.

H Has Earned 5 Votes

H E.'s review of Angi (formerly Angie's List) earned a Very Helpful vote

H E.'s review of Keen.com earned a Very Helpful vote

H E.'s review of Dolls Kill earned 3 Very Helpful votes

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