If I could give zero stars I would. Just filed a formal Complaint (this is for the Bradenton FL ST Rd 64 location) with one of the staff members Lourdes. This is supposed to be for Veterans that served this country and in turn them and their spouses should get the best care possible. The staff are not there to judge and accuse the veterans which is exactly what Lourdes did. I know Dr. Long is probably no aware of how his staff treats the patients and their spouses. Every veteran and spouse has a right to speak their mind when their staff accuse veterans of rescheduling an appointment. My apologies for all veterans that have to deal with this Lourdes in advanced. I would expect that Dr. Long will take care of this matter as there are highly trained and qualified individuals that would do a much better job at servicing our veterans.