I placed an order on 11/3/22, they claim that they will not charge your card until the item is ready and the shipping label is printed. They charged my card on11/14/22. It is now 12/12/22 and for the past month every tracking number that I click states that the label has been made, but no shipping information is available. I have contacted customer service via email and they keep making excuses as to where the package is (COVID setbacks, overseas shipping information taking time to update, etc.) It has been 6 weeks and I STILL have nothing to show for my $385 order! I am still not convinced that this company is not a complete scam. BUYER BEWARE!