Holly B.

I ordered 2 slip silk pillowcase. They picture the slip pillowcase with the zipper, but send the envelope style instead. I reached out and said the item was not as pictured. An RMA was approved, and I returned both, but I had to pay for return shipping (which they said they would refund). Upon receipt they only refund one item, stating the other was damaged. It was (obviously) opened because I did not expect to receive an item different than what was pictured. 5 messages back and forth with customer service and I still don't have my full refund. They are a terrible company to deal with.