Holly C.

I ordered several pieces of furniture from Horchow. And the furniture IS beautiful - IF you can get it. I have been waiting since AUGUST OF 2023 (it's currently mid-February of 2024) for one dining chair. I ordered a PAIR of dining chairs - the order was deleted - it was then REORDERED, but I only received one chair (even though they charged me for two chairs). So I had to reorder the one chair, and try to get a refund for the chair that never came. Finally, after several months, the financial portion of the mess was fixed - and then, on 1/4, I got an email that my chair had shipped. Hooray! However, that was the last I heard from Horchow. I've called several times - they have no way to contact their shipping department, other than via email, and the turnaround is, supposedly 24-48 hours. I keep being told that they will "put in a request" for the shipping department - but nothing ever happens, and no one ever calls me back. I'VE been able (by tracking down the furniture manufacturer, and the company that Horchow uses for their "white glove delivery) to learn that (1) Horchow picked up my chair from the manufacturer on 1/4, and (2) it hasn't been seen since. The delivery company never received it. I've told all this to customer service at Horchow - TWICE - but each time I call, they act like they have no idea what's going on, and keep telling me that there is a note that my chair has shipped. They still have my money (more than $1300 for one friggin chair), but I don't have my chair, and they aren't at all concerned about it. There is absolutely NO sense of urgency on their part. Oh, and I also learned that "supervisors" and "managers" are the same thing there, and they are more than likely just another customer service person who answers the phone. They are completely useless. Do yourself a favor and, if you find an item on Horchow, do your homework, and track down the manufacturer, and order directly from them.