Holly W.

Horrible experience. I brought our Jeep Rubicon in for a detail yesterday. I purposely did not go with the Groupon because even though it's advertised as a detail, it really isn't. They will state as such if you ask them. I agreed to pay almost $200 with tax for the interior detailing only. Waited 2 weeks for the appt.

Dropped the car off last night and the sales person walked out with me to look at the car. All good based on what we planned. At 10:30AM today, I get a call that it is going to be $75 more. $50 for pet hair and $25 for the size of my car. I think our small dog was in the trunk 2x over several years. Not sure where they even found dog hair. We have a Jeep Rubicon which is an average sized car. The guy who I spoke to was not helpful and couldn't understand why I was not happy about the situation. He was rude and said if I won't pay it to come and pick up the car. Would not acknowledge the bait and switch. I asked to speak to the manager as well. He said the manager would just back him up. I insisted, so thr manager did get on the phone and would not budge.

No one stated anything about possible extra charges when I dropped the car off. The manager stated, I should have had an installer look at the car and to think of this like you are getting repairs. How would I know that? Their employee walked out to the car, inspected it all and said it was an easy job because the car was just dusty and had rubber mats. The manager said things come up that you don't know of until you start work. Since their employee looked at the car and because I was not made aware of possible additional charges, that should have been on them. They would not budge, so we drove back and picked up the car. $200 for an interior detail is expensive as it is and then $275 is ridiculous. Then to throw the horrible customer service on top of that, I was very upset. We will never go back and will make sure and let others know. Waisted my husband and I leaving work to drop off the car and then go back to pick it up for nothing.