Car Toys

About 2 months ago I had car toys install a radio/gps in my truck. I told them that I would be trading my truck in soon. They told me that they would swop the radio into my new truck for me. No mention of an additional $1300. 00, by the way I already paid $2000. 00 and it wasn't even the unit that I wanted.
There was a long delay in the installation. I will never, ever use or recommend Car Toys to my friends, family or my customers. I feel like I just got robbed.

Got a quote from them for free install with purchase. They guy told me 300 for my dash kit, another 300 for my whip that plugs into my harness. I did some research before calling and expected it to cost a few hundred, not 1500 just for install. I also had past issues with them so it was against my better judgement even getting a quote. They suck and as soon as I said that was too much he got super disrespectful. So they will never get my business again. I also found someone to do my install for 1k double din included

Approx. 3 months ago I purchased Kenwood's next to top of the line double din audio system from Car Toys Willowbrook for my 2008 Corvette. I initially hesitated because I thought it to be pricey. I decided to go ahead and pull the trigger. First Elijah took a considerable amount of time educating me on exactly what I was purchasing 'cause I had a thousand questions. Tim the installer explained what was involved in the installation and did a first class job. It looks like a factory unit perfectly installed with not a scratch on my console. Then Pedro sat in my ride with me and helped me learn the basics of how this unit works and also walked me through getting set up with Sirius. It works just like the factory unit but sounds oh so much nicer. As time passed I learned all the nuances of adjusting the radio settings to my liking. This unit plays connoisseur grade audio and I am truly happy with the way you guys treated my baby and I won't hesitate to recommend your services. You get what you pay for! Thanks gentlemen.
Chris H

Car Toys frequently has sales and advertises Free Installation, then when you get your stereo and take it in for installation they want to charge you $1100 for the "Free" installation, claiming that free is only for a basic install and whatever you purchased (a Basic $249 stereo) requires lots of extra parts and work that isn't noted anywhere at all in anything you've received. What a rip off. This is how they make their money - cheep prices and gouge the customer with overpriced installation fees. I'll never shop with them again and I'll do everything in my power to let others know not to as well.

If it's custom not stock don't waist your time they allways want to see it even if it's a simple job like a install all I want is power and that's it! Where I dropped the radio in and because I cut the dash for custom install on dash and it was a little bigger it's not perfect they said go put in a new dash what a joke during pandemic they turn down money! Lol there to crowned up for my likings

Sam Jordan and the entire staff at the 550 Broadway store in Denver Co were all amazing to deal with. They go above and beyond even though I was there for an Intoxalock. Thank you!

The whole point of GPS tracking is to disable your car and quickly recover it if stolen. This disable feature only works if it is properly connected. Spent a lot of money for it not to work properly. Contacted the manufacturer and they were able to confirm the system received the disable signal. Since the car was not disabled it is an installation issue. Part of the installation process is to confirm it works properly. This obviously was not done. Wonder how many others received a bill for something that doesn't work. Hopefully people test this function before finding out the hard way it was not connected properly.

As a longtime customer of Cartoys, spanning over three decades, I am deeply disappointed by the recent decline in the quality of service and customer care at this establishment.

I relied on Cartoys for all my automotive needs for years without encountering any major issues. However, in the past few years, professionalism and accountability have significantly deteriorated.

My recent encounter with a store manager exemplifies this decline. Despite approaching the situation with a genuine desire to resolve a product issue, I was met with a shocking attitude that reeked of indifference and disregard for customer concerns. Evidently, the manager's priority was not customer satisfaction but personal convenience.

Furthermore, attempting to escalate the matter to the corporate office proved to be an exercise in frustration. The lack of accessibility to corporate representatives is alarming and indicative of a company that has veered off course from its commitment to customer support.

The absence of effective leadership and accountability within Cartoys is evident in the increasing number of unresolved customer complaints. The once reputable company appears to have lost sight of its core values and is now prioritizing short-term gains over long-term customer relationships.

In light of these concerning developments, I can no longer justify continuing my patronage of Cartoys. My decision to sever ties with this establishment after decades of loyalty is regrettable but necessary. I urge prospective customers to exercise caution when considering Cartoys for their automotive needs and to explore alternative options with a stronger commitment to customer satisfaction.

I hope this review serves as a wake-up call for Cartoys to reassess its priorities and recommit to the principles of integrity, accountability, and customer-centricity that once defined the company. Until then, I will explore alternative avenues for my automotive needs and advocate for greater consumer awareness of the challenges faced when dealing with Cartoys. As such, I will share my observations with others, including consumer advocates nationwide.

A couple weeks ago I had them detail my toyota tacoma. They didn't do a very good job. The job cost almost 400$ and the windshield was had streaks they didn't clean under the back seats and other places. They also just toss every item you leave into a bag with no regard. Wouldnt recommend them for a cleaning job

I paid for a light bar around 500.00 used there snap finance paying 99.00 a week n yes I didn't noticed until later I ended up paying close to 2,000.00 never again will I use Car Toys nor will I recommend them to my enemies let alone my friends! Greedy Company!

About 6 months ago I bought a JL audio w6 speaker from car toys on 104th I purchased the warranty for 3 years. 3 months ago I had to utilize that warranty with this speaker I took the speaker in expecting it to be like the warranty I purchased AT quality Auto sound and expected them to replace my speaker they informed me that they had to send it to jail audio at this point and that they were well behind I did not know how far behind they were and I did not understand why this warranty was not like quality Auto sounds warranty where the speaker would just be replaced so here I sit 3 months later no speaker no one can give me an answer as to when I might get my speaker back and whenever I've asked for someone to call me back or they offered to call me back they never returned phone calls they're rude and tell me there's nothing they can do on a regular basis instead of trying to help ease my frustrations I was even told at one point by someone at the front desk that they did not even have a PO number on my speaker and we're not sure where it was that same day I also had car toys install my wife's amp and deck in her Jeep today we had to remove the amp and the way they installed the amp it crushed the RCA cable. I do not recommend anyone going to the store.

I paid a little bit extra ($569.22) to clean and detail the inside of my 1500 chev truck. Vacuum, and clean the floor mats, and remove the stain from the seats, etc. They got one job and they rip me off.

They will tell you a install price then call you later and jack up the price. My quotewas 225.00 then went 525.00 didn't have them do the install took it to stereo king paid 165.00
STAY AWAY FROM CAR TOYS!

I bought a new car stereo from Dar Toys about a year and a half ago. From the beginning it did not work properly. I kept taking it back. They made corrections and assured me it would work properly. They never said anything about replacing the radio until about 6t weeks ago. They said they would order a new radio and replace the old one. I have'nt heard from them since then. I went in today and they said because I bought it over 1 year ago they could not replace it evan though I had been bringing it back since the day I bought it.

My review of CAR TOYS FEDERAL WAY. It will be long winded but should serve as a WARNING to anyone considering their services. The facts. Yes I bought and installed a Ford specific aftermarket plug and play head unit into my truck. It went in well and works great. I was not up to installing the back up camera on my own. I decided to pay to have the "professionals" do it. I went to the CAR TOYS FEDERAL WAY store to have my camera installed. I was told that they could do it in 1.50 hours but at a hefty cost of $300.00 bucks. After some thought I agreed since the main reason I bought a new head unit was for the camera. Hours passed. I was dodged by every employee as I approached them for updates. When I actually pinned one down I was told another 10-15 minutes. Eight hours later I was told my truck was ready. I was thinking cool. It was long and expensive but mission accomplished. I was only fooling myself. I got home and the camera did not work the very first time I used it. Oddly it became functional for two weeks before it met its death. I made another trip to CAR TOYS FEDERAL WAY but had to make yet another appointment to have it fixed. Well after another 1.50 hours waiting the kid came to talk to me. Here's how it goes. "You're all finished. I found two cut wires and soldered them back together (pics will show their suicide) but was not able to get the camera to work. Unfortunately since you supplied the camera we are not able to warranty our work." Well that's VERY convenient considering CAR TOYS FEDERAL WAY agreed to do the work with mention of this minor formality. I decided to contact them and discovered their FB page. After complaining here's what I got. "Car Toys It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at *******@cartoys.com at your earliest convenience and we will do our best to resolve this with you. Please be sure to include your phone number so we may contact you directly. Thank you." Great public PR comment but they obviously are not interested in resolving their issue. I've heard NOTHING back from the. I decided to check the functionality of my camera and their installation. I purchased a new camera just to verify whether the first camera went bad or if CAR TOYS FEDERAL WAY did a bad installation. WOW, The new camera does not work. They stand by their work, so I'll include some pictures that they will surely be proud of. I'm no expert but they ran the wires through the tail gate torsion assist. Yep that looks like a wire guillotine. "A BETTER WAY TO GO" is far-far away from CAR TOYS FEDERAL WAY! Step it up CAR TOYS FEDERAL WAY. You're up, another public PR comment, or real action?

Been looking a remote start system for my 2000, Ford Taurus. Though I finally found one I could afford from Car Toy's, internet site which had a Compustar 925S on sale for $219.96, (the regular price was $299.99). Standard installation at a local store was included. The site did say that some vehicles might require a "bypass or door lock modular" for an additional $69.95, which I knew my car would require. Prior to ordering this I called the local store to see about setting up an appointment f or the installation. I was told that I would have to bring in the vehicle so they could take a look at it before making an appointment, which I found hard to understand as I believed they should basically know what kind of electrical system a common car would have, but did take my vehicle for them to look at. Once I got to the store I showed the salesman a print out from the Car Toys web site showing him the price and items I was going to order. They didn't even go out and look at my vehicle, after telling me they needed to see the vehicle. Then they told me it would be just over $600 for the unit and installation. I had previous quotes from other dealer's in the area which were for a little over $300, but thought I could save a little over $50 getting this one that was on sale. STAY AWAY from Car Toys; they just want to get you in the store and see how much they can try and get out of you. I told them I would no way pay $600 for this and left.

Jock and Plano Car Toys 5 stars with their service and professionalism. Excellent pairing of stereo and speakers.

I would give them zero rating if I could. They tested the radio and pooled off the doors to check the wiring. The doors would not go back. It cost me 700 to fix. Buyer beware.

I needed a replacement for my old unit, and wanted a Digital Media Receiver. Hardly any were in stock locally that I could afford. The local car toys had a Pioneer that I liked, but it was not in stock and they couldn't get one. I went online and found the DMH 241EX for a reasonable price. I got it in 2 days and decided to install it myself. I bought a backup camera at my local O'Reily's. I wired up the harness to my Frontier's harness and then ran a wire from the handbrake switch wire and then routed the camera's supplied cable (and added an additional wire for camera power) between the unit's harness to the backup lights and the camera. I got ground from the bottom of the bed body.
Connecting and installing the camera required the most work, but it was well worth it.
I found that the Pioneer unit can find and play many more albums than my old Sony, and it supports Cover Artwork that is embedded in the MP3 files ID3Tags as long as you limit the dimensions to about 200x200 to 300x300. I used Mp3Tag (freeware) to import my folder. Jpg files and adjust the dimensions and them embed them into the ID3Tags. This software is great, because I can select all the songs in an album and do it in one pass.
I also found that this unit plays AVI and M4V files. It could not play my Avatar. M4v file, so I used Prism Video File Converter ($24.99) to convert it to AVI and it plays fine.
I love this Pioneer device.

All my issues revolve around Car Toys poor service, management, and help with installing and servicing an INTERLOCK SYSTEM. IT has turned into a real NInightmare for me. I just can"t believe all the problems I continue to face.
TAKE YOUR INTERLOCK SYSTEM BUSINESS ELSEWHERE.

Horrible experience. I brought our Jeep Rubicon in for a detail yesterday. I purposely did not go with the Groupon because even though it's advertised as a detail, it really isn't. They will state as such if you ask them. I agreed to pay almost $200 with tax for the interior detailing only. Waited 2 weeks for the appt.

Dropped the car off last night and the sales person walked out with me to look at the car. All good based on what we planned. At 10:30AM today, I get a call that it is going to be $75 more. $50 for pet hair and $25 for the size of my car. I think our small dog was in the trunk 2x over several years. Not sure where they even found dog hair. We have a Jeep Rubicon which is an average sized car. The guy who I spoke to was not helpful and couldn't understand why I was not happy about the situation. He was rude and said if I won't pay it to come and pick up the car. Would not acknowledge the bait and switch. I asked to speak to the manager as well. He said the manager would just back him up. I insisted, so thr manager did get on the phone and would not budge.

No one stated anything about possible extra charges when I dropped the car off. The manager stated, I should have had an installer look at the car and to think of this like you are getting repairs. How would I know that? Their employee walked out to the car, inspected it all and said it was an easy job because the car was just dusty and had rubber mats. The manager said things come up that you don't know of until you start work. Since their employee looked at the car and because I was not made aware of possible additional charges, that should have been on them. They would not budge, so we drove back and picked up the car. $200 for an interior detail is expensive as it is and then $275 is ridiculous. Then to throw the horrible customer service on top of that, I was very upset. We will never go back and will make sure and let others know. Waisted my husband and I leaving work to drop off the car and then go back to pick it up for nothing.

Worst customer service. Paid $600 down on a $1200 purchase of "free" install of radio and back up camera. They said parts would be in by end of week and 2 months later no install even scheduled. I tried to call multiple times and left multiple messages no response, would have to call multiple times to talk to human and then they told me they were waiting on different parts, no one gave the same story as to why install hadn't been scheduled. Had to go up there to get anything done. When showed up they said they were waiting on radio that I had already purchased and was on hold was given to another customer. Then found told them I wanted to purchase radio and camera and get install elsewhere and they wouldn't honor the free install price of radio cause I wasn't getting it installed there, which they have been unable to schedule since purchase 2months ago. Turns out their "free" install was costing me $600 in silly fees. I went elsewhere for install and it was $250 and they didn't need all the harnesses and misc fees that car toys was charging me for and they did it that day. I will never go there again!

The first experience wasn't a good one, but that was because of one employee that couldn't do his job right. When I took my car back, they were excellent with everything and I appreciate there understanding. I recommend anyone to come to car toys they do the job right and treat you well! Ty!