Wallace T.

About 6 months ago I bought a JL audio w6 speaker from car toys on 104th I purchased the warranty for 3 years. 3 months ago I had to utilize that warranty with this speaker I took the speaker in expecting it to be like the warranty I purchased AT quality Auto sound and expected them to replace my speaker they informed me that they had to send it to jail audio at this point and that they were well behind I did not know how far behind they were and I did not understand why this warranty was not like quality Auto sounds warranty where the speaker would just be replaced so here I sit 3 months later no speaker no one can give me an answer as to when I might get my speaker back and whenever I've asked for someone to call me back or they offered to call me back they never returned phone calls they're rude and tell me there's nothing they can do on a regular basis instead of trying to help ease my frustrations I was even told at one point by someone at the front desk that they did not even have a PO number on my speaker and we're not sure where it was that same day I also had car toys install my wife's amp and deck in her Jeep today we had to remove the amp and the way they installed the amp it crushed the RCA cable. I do not recommend anyone going to the store.