Ram Y.

See CBC news report regarding this company.
https://www.cbc.ca/player/play/*******682
My recent encounter with this appliance company was nothing short of a nightmare. The technicians they dispatched to address issues with my oven demonstrated a level of unprofessionalism that I never thought possible.

As they attempted to repair my oven, they carelessly threw screws onto the floor, they did not have a proper container to store them. There was at least 30 screws in 4 different locations in the kitchen by the time they left. They were trying to take the top of the oven of to get the heating element (it's an electric oven), but they looked like they had no idea how to do so. They spent the majority of their time trying to find where these screws are, as if it's their first time doing it. Then, I,saw them messing up the rubber that prevents the water from seeping to the circuit. That can't be fixed easily, and that's when I decided to tell them if they know what they're doing and if they have a certificate. One of them blatantly told me "who are you to give you my certificate", what kind of unprofessionalism is this? That's when I told them to leave, and they left my oven unfixed, open, with the screws all over the floor, and ruined the rubber. Worst experience with a technician ever.