- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Decided i didnt need filmora wondershare anymore so i cancelled on january 25th 2024. Looking at my statements i was charged again February 11th 2024. If i cancel my sub shouldn't all the addon services be cancelled as well? Scammy and over priced. When i inquired via email about a refund i first was sent an email that said a representative would reach out after i answered 4 questions. Did that twice and never got any response after that. Shady business model. Better products for editing out there at a better price.
Products used:
they have a return policy but i doubt they honor it since they did not care enough to actually reach out to me
Levi hasn’t received any votes.
Levi hasn’t received any thanks yous.
Levi doesn’t have any fans yet.
Levi isn’t following anybody yet.
Empty.
I am a South African University student and tried the software for a project. I saw that it was...
DemoCreator failed 100% of the time. Ran some 10 tests. Used 2 operating systems. The software is...
Hi Levi, thanks for sharing your experience. We are always desiring every interaction the customer has with us to be as smooth and as hassle-free as possible, thanks for your feedback, we'll keep improving and then bring a better experience for each user. In line with your concern about subscription, we'd like to explain it in more detail and see how we can help you further.
Normally, the user can use all features (such as motion tracking, Speeding, built-in effects/transitions/elements, Auto Beat Sync, etc.) of Filmora without limitation once he/she has a valid license. To bring a cool experience, we did our best to compatibility Creative Assets (Boris FX & NewBlue FX & Filmstock & AI Portrait) within the Filmora directly, it would be free for use for 7 days, however, the user will be automatically charged monthly if he/she doesn't cancel it before the trial duration ends. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Creative Assets on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it in time. Seek your kind understanding.
To better address your concern, would you please drop an email including your order number or more details at customer_service@wondershare.com? Our support team will look into it and then provide the needed assistance. Appreciate your time and patience a lot!