Vickie P.

Their website posted menu and prices but when we ordered takeout, the prices had increased. They need to fix this because it is misleading, other than that, their food is good. Hugh choice of burgers and other foods…

We arrived at our destination on 6/3/2023. Upon entering the house, going up the steps, there was a stain. Ok, up more stairs and the master bedroom had a pee stained mattress cover, even at the head of the bed, lots of stains. The toilet paper holder had been ripped out of the bathroom wall and my husband found a gallon size baggie behind the dresser. In it was something wrapped in tinfoil…we didn't bother to open it because there were children present. My daughter started vacuuming because it was so nasty, this should have been housekeeping's job. We didn't bother to look at the other bedrooms. We figured they were just as nasty. By this time my grand daughter started crying and didn't want to stay in such a filthy house that was advertised as clean and ready to occupy. My son-in-law called Vacasa and explained about the filth. We were told that if we leave, let them come and clean, then we could come back. After unpacking, why bother to pack up and leave? If we do pack up (which we did) we were leaving this house for good. No coming back. We found out the next day they didn't have anyone to come and clean. After paying over $3,000 for a nasty house, we would have had to get a hotel room for at least 1-2 night. Another $$ we didn't want to pay. Luckily, another realtor had a clean house for our week at the beach. I guess we will take vacasa to court to recoup our money. Stay anywhere else besides VACASA