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I recieved a defect guitar. Thomann would not honor their guarantee or warranty. They said they could not provide a return shipping label to the United States because it was against their import laws... Yeah, right.
Based on my experience, Thomann is deceptive in practice and application. What they claim is a far what they actually do. Very unethical.
My advice, avaoid at all costs.
Tip for consumers:
In my experience, Thomann is quite deceptive. What they claim compared to what they do when you have an issue is very different. In the end, they deleted my Thomann account because I expected them to act ethically and simply replace a defective item. How dare I.
Products used:
Harley Benton DC-DLX Gotoh Pelham Blue
https://www.thomannmusic.com/harley_benton_dc_dlx_gotoh_pelham_blue.htm
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