Dawn K.

Where would one possibly begin with reviewing Rogers. Customer service is almost non existent these days. Can barely understand anyone that answers the phone after waiting 60-90 minutes for that to happen, then you often have to call 2-4 times more to finally get what they said was taken care of in the first call. HUGE communication disconnect and I can convey how much of a disaster this company has become. The outages continue despite the presidents assurances of better reliability and accountability to their customers. INFINITE wait times. Been trying for days to get a hold of them to clean up $423.12 in charges for non-equipment return when I have tracking proof it was all sent back. 1:46min on the phone the other night and they just hand up me. Yup another Outage. On the phone right now on hold waiting for one of the 3.5 customer service reps they employ for 1:08 min. Still no answer. You could give me FREE service for 6 months and I would still have no interest in ever returning. Glad to be rid of them forever.