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I ordered an ice maker on April 25th, 2022.
One month later I received a call from Hector to go over my order. He stated that I would receive my ice maker in 2-4 weeks. I agreed because we were planning to open our coffee shop July 1st, 2022. I received an email in the middle of June to leave a review so I got worried and called to check on the order, left a voicemail. Nobody called back. Couple days later I called and I kept being transferred to different people and I had to leave a voicemail again. I called again and asked to speak to a manager, Alexis, she told me that my order is back ordered and will arrive in 24 weeks! Not 2-4 weeks! And then she checked and said that they do have a unit in their warehouse that they could ship out but I had to pay additional shipping. I already paid my full invoice in full $3055 for the ice maker plus I also already paid $800 in shipping. She said I had to pay additional $500 in shipping because they thought it was going to be shipped from the manufacturer.
She said that Hector would call me back to figure everything out because he was assigned to my order. Hector did not call me back next day so I called a day later and Hector was so rude, the worst customer service. I just simply said that I paid the total for the ice maker and the shipping cost already. And he was really rude. He said I don't care it will not come out of my pocket, the prices have went up since you ordered, the gas prices have went up ok. I asked to talk to the manager because this guy didn't make sense. Hector said you can try but my manager will just cancel your order. Well that's exactly what happened. Two months later after I ordered, no communication on the delay, plus the extra shipping charge. My order got cancelled!
I ordered a new one from webstaurant.com and it is already shipped same week.
I would never recommend this company to anyone.
I never write reviews, this is my first. I just don't want anyone to trust a company and then two months later be left without your order that you paid for in full!
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It was my technician that found the necessary part on this site, so I purchased it here. He...
I just received my replacement for a broken heater and it is also broken.
Hi Irena,
First and foremost we sincerely apologize for the bad experience you had with our Company. Our GM Philip who you spoke with on the phone the day additional shipping was discussed will be addressing the customer service issues that you experienced with our salesman. That is absolutely unacceptable and will be addressed immediately. As for the availability issue 2-4 weeks was the original lead time to our TX office and then changed by the manufacurer due to component availability issues. When you spoke with Alexis we had stock come into our FL location and we processed your order to ship out of FL. We recognize you paid $800 in shipping at time of placing the order but since we changed shipping to come out of our FL office and added crating to protect the unit to ship this all the way to Hawaii our actual shipping cost exceeded $1300 in shipping. Due to the competitive nature of ice machines we have very little profit in these units as our GM explained to you on the phone in order for us to ship we would have had to collect this additional amount. If we could have broke even we would have done so due to the bad experience you had with our staff, unfortunately we just could not absorb the additional freight cost without losing a substantial amount of money. When you understandably denied to pay extra we immediately canceled and refunded your order in full.
We sincerely apologize for the bad experience and will address the issues you brought up with our staff.
Sincerely,
Budget Heating