Iris G.

I booked a flight from Amsterdam to Aqaba with a stop in Istanbul. Because the first flight was delayed I missed my transfer in Istanbul. I told the crew I would miss my next flight and they said they would arrange for me (and some other passengers) to be picked up by ground stewards and taken quickly to the next flight and that they would wait for us. When we got off the plane, offcourse no one was waiting for us.
The first flight that went to Aqaba was the next day. I had to wait on the airport the whole night and couldn't sleep for more than 24 hours because they said there was no time to book an hotel. They gave me a coupon for food but there was not any restaurant who accepted the coupon. I had to pay for the food and for the wifi to check my next flight, who was also delayed. I arrived one day later on my destination and missed the first day of my only 5 day trip because of this and they will not pay me any compensation because they say the reason of the delay was out of their control. However they will not tell me the reason of the delay. The service of cheaper airlines I traveled with, is much, much better than the service of TurkishAirlines, where you pay double for the same tickets.