Irv W.

First of all their staff does not know or understand the tax act. Had capital loss and support did not know how to fill in the form.
Second of all, tried to prepare my return beginning of February. The tax forms I needed were not available. Supports answer was they did not know when they would be available. I have to file a foreign return. Cannot do so without my US return. I waited until the middle of March. Forms still not available. At this point went to another provider. Surprise all the forms I needed were available.

Many better providers with better support