TaxACT

Taxact works with Republic bank they make a mistake with my addess and have to reissue my refund check from 2022 and I am waiting for them to reissue with the mentioned Republic Bank aka republic Hell. Not professionals, outstanding negligence and good for " nothing" dont waste yoyr money! Choose a better business to deal with.

I have been with them for years. I do an estimated tax return with the information I have starting in Dec of each year to determine if I need to pay the estimated tax by 1/15 of the next year. As real information comes in I make changes. I had already posted 20 real documents and I then received a notice to my email address they have that I can get a 50% discount. Great. I clicked on the button to log in with my credentials and it created another return. I called and they told me I would have to either input the information again on the new return that shows they will give 50% off or they will give me only 20% on the one I inputted all the information on. That is bull.

This company needs to be suited they will take your money an not help you file are help on your taxes. Watch what I say tax act count your days we all gonna get ate money back an then some. Y'all gonna be just like turbo tax when they got taken to court!

My original return was rejected by the IRS. Had to fill in 3 boxes to get it right, yet they charged me 80 dollars to refile it. It cost me an additional 20 dollars to file the same state return. There was nothing prior to me clicking submit return that would have indicated this.

This is a rip-off. You have to go thru the entire process before you find out that you have to pay $50 for a simple return only because you have dividend income of less than $1k.

I am profesional taxpreparer since 2000, and taxact is worse and worse, their enginiers control the software, even 2 updates everyday, software shutdown, i lost clients, they make the software for stupid enginiers not for prefessional taxprepares, i want to switch

Deluxe plus State will not correctly calculate the HSA adjustment and the support phone that finally answers the worthless self help that is unable to understand plain English transfers you to the beginning of the recordings to start over, then hangs you on hold for 1 hr and 20 min. ( I finally hung up) If you contribute to an HSA, be very careful. It's hard telling what else they have wrong in this software and don't expect any kind of professionalism in getting assistance.

I am disabled with no income, but had student loans discharged so had to file and wanted my little $63 NYS refund. Stuck with "This return does not qualify for e-filing." NYS requires that all returns prepared online are e-filed. I used TaxAct through the FreeFile program on NYC's free file site. So you would think it would fulfill the basic requirement of e-filing the return after an hour on the site.

Just tried first and last time.
Contact number is worthless. Can't reach a human.
Online pages freeze up.
Info entered will not transfer to next page.

I have been using Taxact for years and I've had no problems, it's easy for anyone to understand the program.

What is "2020 Tax Return Online All Inclusive" for $134.95? I started with deluxe! Now being charged for something I cannot even find on Google! It is nowhere located in their product offerings... A Google search returns nothing... I was expecting to pay the deluxe charge and when I was done, actually I could get by with the free since I don't need many forms. All Inclusive? WTH?

TaxAct got top reviews on Google. So I spent hours doing my simple, single, return for FREE, but it would not let me state that N. H. has no income tax so impossible to proceed to the 'submit Federal return' button. Then it changed my standard deduction to itemized deductions that I could not uncheck, which made me now OWE $$. The 'Back" button is useless, you're stuck on a page that requires payment. NEVER USE TAXACT!

I filed my taxes with TaxAct, paid $133 thinking I would get assistance if anything went wrong. The IRS rejected my taxes, Federal and State. I think because I got less in my retirement than I got last year or they needed some pin from 2019. I was thinking everything was going smoothly since the site had that I had filed the returns. I went to check the status when no funds were taken expect the $133 I paid them. I had to hunt through the site to find the returns had been rejected... no email, text, not obviously show on the TaxAct site. I tried to contact them and was told the experts were not available at 3:00pm. I requested a refund and without hesitation they said they would give me a refund. They need to take the site down if they can't do any better. Now I am really late and have to take my taxes somewhere else and probably will have to pay, not to mention the problems I now face with the IRS. Don't trust them with your taxes.

Only a venal sin. We live where there is no mobile service available from any provider. No bars. The IT people at Tax Act, not at all unique, ASSUME that everyone has a mobile device and requires one to register or use the software. Just another example of corporate IT ASSuming. There are worse tax preparation software companies out there.

Will never use again, after doing my return, which wasn't difficult, made me pay to be able to print it out, I was aware it would cost 46.95 was ok with that. But then to print state forms to mail, charged me another 55.00$! Big ripoff

I used this online and it never showed me the full charge until I halter I had filed the return. It is not free federal filing if you need schedule 2. If you had health insurance through marketplace.gov schedule 2 information is required. So it would be $46.95. That plus $54.95 for state taxes cam to just obver $116. Then AFTER I HAD FILED it said I would be charged and additional amount for handling a bank transfer fees.I had chosen to pay by having it deducted from my return., and it took $172 rom my state return so got less than $10 back. You would be better off buying the software from HR Block or Other company so you know how UCB it will cost you without hidden charges that you can't get out of. Plus there is no online support.

It isn't bead to pay the $39.99 fee to file state taxes but the bank they use rips you off completely by charging you $54.99. It is bad enough the economy is in the toilet with the clown in office and eggs being $7 a dozen, and here comes the bank TaxACT uses to dig into your pockets even more. I suggest filing through tthe IRS.gov website, less fees, just as easy and not extra charges for a bank to cut a check.

Stay away, very deceitful. Did an Online Premier return $69.95, spent 5 hours finalizing it only to find out they automatically signed me up for a $124.95 All-inclusive package. When you first start they offer an inclusive package, then supposedly, there is a button to decline. Well I never seen a button and according to customer service a lot of people don't. So you would think that they could change it back to Premier, nothing has been paid or filed. NOPE, I would have to start a whole new return! That is totally unacceptable, deceitful and definently BAIT AND SWITCH.

I moved to TaxAct based on its positive reviews after having a bad experience with TurboTax's handling of a rental property sale. See my review on this site.

TaxAct provided a similar data entry experience as Turbo Tax, although the detail differences took a few minutes to adapt to.

TA capably handled W2 and 1099 inputs, and was thorough with rental property expense categories. I had no trouble with the real estate sale data entry.

They have very few financial firms on their download list, so lots of data entry for me.

TA appears to be more rigorous than TurboTax in their use of every line in the applicable tax forms. This is good for finding every tax deduction opportunity. It does mean more reading lines in forms that turn out to be unnecessary.

Overall a good experience. I intend to use TaxAct next year.

TaxAct switched the type of tax preparation plan I was using through them because I sold my home. There was absolutely no difference nor any screens asking me about my home sale yet they charged me for the more expensive product. I called customer service three times and reps were unable to help. One rep kept yawning and talked a mile a minute. Warning, TaxAct will try to sell other products to you at the end and you need to be careful what you click on because they will switch the phrasing as you click through saying "no thanks." Stay away from TaxAct.

Was supposed to get a$20 or $25 gift card for "referring" a friend to file with TaxAct. So, this was back in January with two people and nothing has ever showed up, nor has there ever been any contact from them. Also, when you are the "beneficiary" of receiving 20% off, when you follow the link provided it just so happens the price is about 20% higher so there is no net benefit. Also, the price is way jacked up from what it used to be and they "trick" you into purchasing a higher level of service than what you really need. You might only need the basic service, and all the sudden they throw the DELUXE price when you try to click the link. I have used them for years, but now I am done.

First of all their staff does not know or understand the tax act. Had capital loss and support did not know how to fill in the form.
Second of all, tried to prepare my return beginning of February. The tax forms I needed were not available. Supports answer was they did not know when they would be available. I have to file a foreign return. Cannot do so without my US return. I waited until the middle of March. Forms still not available. At this point went to another provider. Surprise all the forms I needed were available.

Many better providers with better support

I have used TurboTax for many years. Last year I needed to file a return for my LLC. I was able to muddle through on TaxAct. Now I want to file for 2022, but the TaxAct Dashboard is terrible and after googling how to delete a new individual return it was very difficult to find the right menu listing "Actions" that was suggested. After searching through several screens I finally found it and was able to delete the 1040 that accidently was started. NOW, I have also been on hold for 20 minutes waiting to find out which option to select for doing a 1065 form and 8825 form for the LLC. There is nothing under the "self-employed" option to indicate I can file just those forms. So I tried to import last year's filed return (I did on TaxAct) and they say they cannot upload it.
This is beyond frustrating. I know that if I were to purchase the TurboTax software, it would give me everything I need. Goodbye TaxAct! And good riddance!