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I have been with them for years. I do an estimated tax return with the information I have starting in Dec of each year to determine if I need to pay the estimated tax by 1/15 of the next year. As real information comes in I make changes. I had already posted 20 real documents and I then received a notice to my email address they have that I can get a 50% discount. Great. I clicked on the button to log in with my credentials and it created another return. I called and they told me I would have to either input the information again on the new return that shows they will give 50% off or they will give me only 20% on the one I inputted all the information on. That is bull.
Tip for consumers:
They also ask you to repeat the code they send to your phone. Because of problems with customers getting scammed, they shouldn't do that anymore. There are better ways to have the support person get the number instead of reading it off to make sure you are talking to a valid person.
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Haven't decided but I am going to change online tax service
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