The only positive thing that you get is a Clever Salesperson who will convince you that you have made the best choice. What you see at ground-level is absolute chaos and unprofessionalism. A case manager would who is in charge of you is nothing more than a mechanical robot who just reads from a database. You cannot expect them to understand what you want or why you are asking a question. No empathy at all. In my case there were gross errors made multiple times even in global jobsites like Linkedin. The worrying issue is that if you are going to reach the escalation desk, they will also only try to retain you however serious the problem is. I have been fighting for my refund for many months now. In the name of administrative cost, they will deny you a fair refund. I had enrolled for both UK Visa and Canada PR. Now Im back to the drawing board with the pain that both 1) My dreams have been shattered and the fact that 2) My hard-earned money is gone! I have been fighting a battle for many months now to get a fair refund. In the name of administrative costs, they will deny you a proper refund. Whether the case manager, or his/her Manager or the Escalation desk, they are only business minded thinking of just retaining you because they will not be ready to refund the money. Probably the only 1 thing that may happen properly is the IELTS training. But even here, they are quite smart in the sense that before the training classes are done, they will ask you to give a Google review.
Hence overall, my sincere advice would be that you think twice before you enroll yourself in such consultancies.