Jack I.

I dont understand why they charge almost $90 extra for a service fee if you buy 4 boxes, but if you order just one box there is no service fee? So I only bought one box instead. Makes no sense. They'd rather lose a sale of 3 additional boxes and sell only 1. We'll see how long it takes to get my one box. I dont think they take any insurance plans either (I have Spectera Vision) I will continue my review after receiving my 1 box.

By far the most unprofessional outfit, not worthy of being a company. We were victims of their favorite method of operation: BAIT AND SWITCH.
We ordered something nice, salesman or someone within switched the order and they delivered something else. Something terrible and it wasnt even the same color. They use independent contractors for salespeople and installers so there is no accountability, anything can happen. The salesman who took the measurements inflated the amount of carpeting needed by over 300 feet. This is documented by the local flooring company who came to our rescue and who we should have gone with from the start. How many other customers have they pulled that with and how many still dont realize it to this day? We refused the product that was delivered. They took it back but continue to keep our $732.00 deposit after they breached the contract. I feel this is theft. We're done fighting with them and we're going to let a Judge decide. We're just trying to warn others to stay far far away from these unprofessional scammers. Customer service is non-existent. They dont even know what customer service means. Be sure to check the BBB and other review boards like YELP, Consumer Affairs, Trustpilot, Google Reviews. Make sure you set your filter to "poor reviews". If you dont, youll see some positive reviews which were the result of bribery. Yes, they bribed these customers to leave positive reviews in exchange for a gift card! And some of them even admitted it. One last red flag is that they DO NOT TAKE CREDIT OR DEBIT CARDS. Cash or bank checks only. So there is no credit card protection for you.

I just added screen shots of the posted warning by the BBB. Incidentally, NFD had their business info pulled off the BBB Website right after I started sharing this info.

Have to revise my negative review but only just a bit. It took a while with multiple emailing and eventually an email to the ceo. Finally got them to refund my purchase but it wasn't easy. The problem I have with them now is that they actually went in and deleted my account so that I can't give their products any kind of reviews. Thats that way they want to be I guess. Guess they don't want me as a customer either! Must be nice to be filthy rich. From now on I'll support my local parts store and not have to worry about my purchases here.