Jai D.

Utterly disgusting service. Via UPS. Long story short, rare, (irreplaceable) collectable framed print dating from 1960s sent, took weeks to send, and only due to my constant chasing did I eventually find out that the item has been smashed. Not just cracked, but completely smashed. I had carefully packaged this and clearly marked it as fragile but the item was obviously thrown around, and treated with utter contempt for the contents, which were irreplaceable.
I was shocked to find the state of the parcel by the time it eventually arrived, UPS having called me to ask if I still wanted it to be delivered! (REALLY? - of COURSE I still wanted it to be delivered!)
Anyway, pictures speak volumes.
They offered me a measly £15 credit "for my next delivery" (AS IF I'd actually use them ever again...) and the debate continues, with me complaining and them sending me automated/scripted emails and getting nowhere... I paid around £30 for this service, and I demand satisfaction! It's not over. In the meantime, if you are looking for a delivery company, steer very clear of UPS and Parcel Hero.
Watch this space...