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I'm guessing the low prices are contributing to the problem - Pro Winds doesn't seem to have the employees to proactively communicate with customers about their orders if something is not in stock. It's also counterintuitive that the owner would spend all that time dealing with customer questions about their missing orders via phone and e-mail, when he could instead communicate information on backorders upfront, along with a projected ship date. Not good business practice.
Jake B.'s review of Pro Winds earned 14 Very Helpful votes
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