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I purchase a duffel bag from the Herschel website, and had only used it 3 times when the plastic piece connecting the strap to the bag broke. Customer service has been impossible to get ahold of, and I have been waiting for a response to my warranty claim for 2 months, rather than the 10-15 days that are promised on the website. No one answes the phone when the customer service number is called, and no one is available on the chat. Super disappointed in the quality of the bag and the hideous customer service. Will NEVER purchase from Herschel again.
Products used:
Herschel duffel bag.
Jameison L.'s review of Herschel earned 3 Very Helpful votes
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I bought my daughter a backpack and lunch kit from here. It was used maybe a month before it...
